Orders are generally processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Delays may occur in the event of items being out-of-stock. You will receive another notification when your order has shipped. We ship all orders through Canada Post.
Shipping charges for your order will be calculated and displayed at checkout. If no relevant shipping option appears, your order may be overweight or contain un-shippable items. If this happens, please pause your order and e-mail us at email@example.com for a shipping quote from an alternate carrier.
Flat-rate local delivery is available for orders over $200 within Calgary. For orders under $200, our rates will vary by distance from our shipping warehouse.
Deliveries are made between 10 AM and 6 PM on weekdays (excluding holidays). We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
You can skip the shipping fees with free local pickup at our North, South and Airdrie locations. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days pending stock. We will send you an email when your order is ready.
Our in-store pickup hours are between 10 AM and 7 PM on Monday through Friday, 10 AM and 6 PM on weekends, and 12 PM to 5 PM on holidays. Please have your order confirmation number with you when you come.
We do not offer shipping outside of Canada.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
You can track your order here.