Shipping and Returns Policy
Orders are generally processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Delays may occur in the event of items being out-of-stock. You will receive another notification when your order has shipped. We ship all orders through Canada Post.
Shipping charges for your order will be calculated and displayed at checkout.
Flat-rate local delivery is available for orders over $200 within Calgary. For orders under $200, our rates will vary by distance from our shipping warehouse.
Deliveries are made between 10 AM and 6 PM on weekdays (excluding holidays). We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
You can skip the shipping fees with free local pickup at our North, South and Airdrie locations. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days pending stock. We will send you an email when your order is ready.
Our in-store pickup hours are between 10 AM and 7 PM on Monday through Friday, 10 AM and 6 PM on weekends, and 12 PM to 5 PM on holidays. Please have your order confirmation number with you when you come.
We do not currently offer shipping outside of Canada.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
You can track your order here.
Refunds, returns, and exchanges
We accept returns up to 21 days after delivery.
Any item(s) cancelled after product shipment or returned for reasons other than: damage to product as a result of shipping; or improper ordering on behalf of IncrediGrow Garden Centre (ie: incorrect item); will be subject to a 15% restocking fee plus any shipping costs associated with the order at the discretion of Management. Items to be returned for credit (less the restocking and shipping fees) must meet the following criteria:
1) All items must be in their original, undamaged packaging.
2) All items must not have been installed, or have altered wiring.
3) All items must include all parts and pieces of original container.
4) All items must be in returnable condition (i.e. no dirty products or scratched finishes).
5) Any items deemed special order, or ordered/modified to specific specifications by the customer are non-refundable.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at sales@incredigrow.