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Price Match Guarantee

What Products Qualify for Our Price Guarantee?

Identical products that are the same make, model and brand

In-stock products, available for sale at a competitor and at an Incredigrow location.

Online competitor products that can be shipped to your location

Products that are not part of our exclusion list

How Does Our Price Guarantee Work?


Price Match for Online-Only Stores:

If you find a current lower price on an identical, in-stock item from a Canadian online-only retailer’s website, we will price match only. Prices will be matched to localized online prices if available.

How to Price Match

  • Present details of the competitor’s pricing (flyer, print out, website or photo) to an Incredigrow associate, during the competitor’s offer period, at the time of checkout.
  • For competitor items advertised online, a complete web address of the product page must be presented.
  • We will confirm the product qualifies for our Price Guarantee.


On Incredigrow.ca:

  • Before making your online purchase, please call 403-255-0740 or email us via sales@incredigrow.ca to request a price match.
  • Please provide the following details in your call or email:
  • Brand name
  • Model number
  • Link to incredigrow.ca product.
  • Either the complete web address to the product on the competitor’s website OR a copy of the competitor’s current flyer
  • Details of the price difference
  • We will confirm the product qualifies for our Price Guarantee.

What’s Excluded?

    • Custom or Special Order products
    • Meaning customized or configured products (e.g., custom items etc.) from a competitor
    • Volume or wholesale discount pricing and trade quotes offered by competitors
    • Discontinuations, liquidations, clearance, and closeout prices
    • Competitor bid and auctions site pricing
    • Items sold via a third-party or discount site, including marketplaces and third-party sellers - meaning any products that are not sold directly by a competing retailer
    • Open-box or display merchandise as well as returned, damaged, pre-owned, reconditioned, refurbished or previously discounted products
    • Competitor pricing for professional services, including labour, assembly and installation costs
    • Rebates, free offers, gifts with purchase, gift cards, prepaid cards, or bundle offers
    • Storewide or unspecific offers
    • Credit, lease, or financing offers and programs
    • Fraudulent prices and advertised pricing from a competitor based on typographical error, misprint or other error
    • Rain checks, retroactive price adjustments
    • Non-branded items
    • Items with inflated shipping charges
    • Taxes, delivery and shipping
    • Products and services furnished by Installation Services


Other Terms and Conditions

  • Our Price Guarantee is only available at the time of purchase. Competitor prices must be in Canadian dollars. The discount is applied before taxes and environmental stewardship fees or other levies, if applicable. We reserve the right to limit purchases to reasonable requirements. For Pros, a reasonable quantity is one job-lot or one household quantity. This Price Guarantee cannot be combined with any other offer.

  

Frequently Asked Questions

What are the steps to price match a competitor’s product?

  • Our in-store process consists of three steps:

  • 1. Ensure the identical product is in-stock at the competitor
  • 2. Present details of the competitor’s pricing via a flyer, print out, photo, or website, during the offer period, to your cashier at the time of checkout.
  • 3. We will confirm if the product qualifies for our Price Guarantee.
  • Our online process consists of three steps:

  • 1. Ensure the identical product is in-stock at the competitor, and if it’s an online product, it must be available to ship to your location.
  • 2. Call 403-255-0740 or send an email via sales@incredigrow.ca and provide the following details:
  • • Brand name
  • • Model number
  • • Link to product on homedepot.ca and details of competitor’s pricing via a flyer, print out, photo or complete web address to the product
  • 3. We will confirm if the product qualifies for our Price Guarantee.

What qualifies as proof of a competitor’s price when requesting a price match?

  • We will accept a flyer, print out, photo, or website, showing the competitor’s price during the offer period. We will verify the price and local availability of the product.

Does a competitor’s product have to be in-stock to receive a price match?

  • Yes, at the time a price match is requested, a competitor’s product must be in-stock and for online items, available to ship to your location.

Does the Price Guarantee apply to shipping costs?

  • No. Our policy only applies to the price of a product, excluding shipping.