IncrediGrow’s standard return window is 21 days after delivery. Returned items must meet IncrediGrow’s return condition requirements and may be subject to shipping costs, restocking fees, or other limitations depending on the order.

Returned items must be in original, undamaged packaging, uninstalled, unused, clean, complete, and in returnable condition. Items must include all parts, accessories, manuals, and packaging that came with the product.

IncrediGrow may charge a 15% restocking fee on eligible returns. Shipping costs may also apply. The exact return outcome depends on the product, condition, order details, and reason for return.

Shipping fees are generally not refundable once the Canada Post service has been used. Shipping charges pay for transport, tracking, handling, and delivery service. Return shipping may also be the customer’s responsibility unless otherwise agreed.

Special orders, customizations, and non-standard items may be non-refundable. Customers should confirm return eligibility before placing special orders or requesting custom product arrangements.

Clearance items may be final sale. Customers should review the product page and order information carefully before purchasing clearance products. If a product title or product page identifies an item as clearance, it may not be eligible for normal return.

If a customer orders the wrong item, they should contact IncrediGrow as soon as possible. If the order has not shipped, IncrediGrow may be able to change or cancel it. If the order has already shipped, the standard return policy may apply.

Customers should contact IncrediGrow as soon as possible if they need to cancel an order. Cancellation may not be possible if the order has already been packed, shipped, specially ordered, customized, or prepared for pickup.

If an item is out of stock after an order is placed, IncrediGrow may contact the customer to offer a refund, substitution, upgrade, backorder option, partial shipment, or another solution depending on the product and situation.

IncrediGrow may offer a substitution when an ordered item is unavailable, but the store will generally contact the customer first unless the substitution is minor, equivalent, or previously approved.

If an order is missing an item, customers should contact IncrediGrow with the order number and details. IncrediGrow may review packing records, inventory records, shipment details, and product availability to resolve the issue.

If a customer receives the wrong item, they should contact IncrediGrow as soon as possible with the order number and photos of the item received. IncrediGrow will review the issue and determine the appropriate correction.

IncrediGrow works to keep online inventory accurate, but inventory can occasionally be affected by in-store sales, supplier delays, receiving errors, damaged products, manual adjustments, or timing differences between online and in-store activity.

Yes. Customers are welcome to contact IncrediGrow to confirm product availability before visiting the store, especially for important, limited, bulky, popular, or clearance items.

A product may say sold out because current inventory is zero, supplier stock is delayed, the product has been discontinued, remaining units are reserved, or the product is temporarily unavailable online.

Some sold-out products may return when suppliers restock, while others may be discontinued or unavailable in Canada. Customers can contact IncrediGrow to ask whether a sold-out item is expected to return.

IncrediGrow may occasionally sell remaining inventory of discontinued products. Once discontinued products are sold out, they may not be available again.

Some products may be available in store but not online because they are difficult to ship, fragile, live, oversized, awkwardly shaped, temperature-sensitive, or better suited to in-person selection.

Yes. IncrediGrow sells hydroponic supplies including grow lights, grow tents, trays, reservoirs, pumps, tubing, fittings, air pumps, air stones, nutrients, grow media, meters, net pots, cloning supplies, and other products used in hydroponic systems.

Yes. IncrediGrow can help customers choose supplies for many hydroponic systems, including deep water culture, ebb and flow, drip systems, propagation systems, cloning systems, and DIY setups.

Yes. IncrediGrow carries many products used for deep water culture systems, including buckets, net pots, air pumps, air stones, tubing, nutrients, meters, and growing media. Availability depends on current stock.

Yes. IncrediGrow carries products commonly used for ebb and flow systems, including trays, reservoirs, pumps, fittings, tubing, timers, growing media, and plant nutrition products.

Yes. IncrediGrow carries cloning and propagation supplies such as trays, domes, plugs, rockwool, rooting products, humidity domes, lighting, heat mats, and starter supplies depending on current stock.

Yes. IncrediGrow sells grow tents in multiple sizes when available. Grow tents are used to create controlled indoor growing spaces for lighting, ventilation, humidity management, pest prevention, and plant organization.

Yes. IncrediGrow sells grow lights for indoor gardening, seed starting, propagation, houseplants, hydroponics, and controlled growing environments. Product selection may include LED grow lights, strip lights, bars, and other lighting options depending on current inventory.

Yes. IncrediGrow can help customers choose grow lights based on plant type, growing space, tent size, budget, heat concerns, hanging height, intensity needs, and whether the light is for seedlings, houseplants, flowering plants, or full-cycle indoor growing.

Yes. IncrediGrow carries ventilation products for indoor growing when available, including fans, filters, ducting, clamps, controllers, and related grow tent accessories.

Yes. IncrediGrow can help customers think through fan and filter sizing based on tent size, heat load, ducting length, bends, lighting, odour control needs, and air exchange requirements.

Yes. IncrediGrow sells soil and soil-based growing media when available. These products may be used for houseplants, indoor gardening, seed starting, living soil, container growing, and general plant care.

Yes. IncrediGrow sells coco coir products, including coco blocks and coco-based growing media when available. Coco is commonly used for indoor gardening, hydroponic-style fertigation, seed starting, and container growing.

Yes. IncrediGrow sells rockwool products when available, including cubes, sheets, slabs, and other rockwool-based growing media. Rockwool is commonly used for hydroponics, propagation, seed starting, cloning, and controlled root-zone growing.

Yes. IncrediGrow sells perlite when available. Perlite is commonly used to improve drainage, aeration, and root-zone structure in soil mixes, coco mixes, seed-starting blends, and propagation media.

Yes. IncrediGrow carries orchid bark and orchid media products when available. These products are commonly used for orchids, aroids, epiphytes, chunky houseplant mixes, and plants that need strong aeration around the roots.

Yes. IncrediGrow can help customers choose growing media based on plant type, watering habits, pot size, environment, drainage needs, nutrient style, and whether the plant is being grown in soil, coco, rockwool, hydroponics, or a custom mix.

Yes. IncrediGrow sells plant nutrients, fertilizers, amendments, additives, and supplements for many growing styles, including soil, coco, hydroponics, houseplants, orchids, seed starting, and indoor growing.

Yes. IncrediGrow can help customers choose nutrients based on plant type, growing media, water source, growth stage, budget, and whether the grower wants a simple feeding plan or a more advanced nutrient program.

Yes. IncrediGrow sells pest control products for plants when available. Product selection may include sprays, traps, beneficial insects or mites, pest management tools, and products for common indoor and outdoor plant pests.

Yes. IncrediGrow can help customers identify common plant pests such as spider mites, thrips, fungus gnats, aphids, scale, mealybugs, whiteflies, and other pests. Clear photos and plant details make identification easier.

IncrediGrow may carry beneficial insects or mites depending on availability and season. Beneficials are living organisms and may have special handling, storage, timing, and release requirements.

Some pest sprays can harm beneficial insects and mites. Customers should ask before combining sprays with beneficials, especially if they are using predatory mites, ladybugs, or other living pest-control organisms.

Yes. IncrediGrow sells houseplant supplies such as pots, growing media, bark, perlite, nutrients, pest control products, propagation supplies, lights, trays, and other plant care products depending on current inventory.

Yes. IncrediGrow sells orchid supplies when available, including orchid bark, sphagnum moss, orchid media mixes, clear orchid pots, fertilizers, humidity supplies, and other products used for orchid care.

Yes. IncrediGrow can help customers with general orchid care questions, including media choice, watering, repotting, root health, light, humidity, and the difference between common orchid types.

Yes. IncrediGrow sells seed-starting supplies such as trays, domes, plugs, rockwool, growing media, lights, heat mats, pots, labels, nutrients, and other propagation products depending on current inventory.

Yes. IncrediGrow can help customers choose seed-starting supplies based on crop type, timing, lighting, temperature, humidity, and whether seedlings will be grown indoors, transplanted outdoors, or moved into hydroponic systems.

IncrediGrow carries many products that can be used in aquaponics, including pumps, tubing, fittings, grow media, trays, reservoirs, air pumps, air stones, and plant care supplies. Availability depends on current inventory.

No. IncrediGrow does not sell cannabis plants or cannabis seeds. IncrediGrow sells legal gardening, hydroponic, indoor growing, plant care, propagation, lighting, media, nutrient, and equipment supplies.

Yes. IncrediGrow sells many general gardening and hydroponic products that may be used for legal home growing, indoor gardening, houseplants, vegetables, herbs, flowers, propagation, and other plant projects. Customers are responsible for following all applicable laws in their area.

No. IncrediGrow can provide general product and plant-care information, but IncrediGrow does not provide medical, veterinary, or legal advice. Customers should contact qualified professionals for medical, pet safety, legal, or regulatory concerns.

Customers can contact IncrediGrow by phone at 403-230-0065 or through the contact options available on the IncrediGrow website. Customers should include their order number, product name, photos if relevant, and a clear explanation of the issue or question.