AC Infinity Troubleshooting and Warranties – IncrediGrow Garden Centre

ON SALE NOW: GrowPharm Seedling Heat Mats

Cart 0

AC Infinity Troubleshooting and Warranties

All Canadian warranty claims are handled directly by AC Infinity’s support team. IncrediGrow can assist with documentation and speak to AC Infinity on your behalf, but we aren't able to take warranty claims back directly.

Replacement units are shipped from the U.S. Under the current policy, customers are responsible for any applicable shipping costs. Replacements may be shipped to your address or to IncrediGrow for pickup depending on your preference.

Information You’ll Need

  1. Location of purchase and a photo of the receipt
  2. Product item number
  3. Your name and contact information
  4. Shipping address for the replacement
  5. Detailed description of the issue
  6. Photo or video showing the issue
  7. Serial number from the orange sticker (if available):

    Example:
    Example of AC Infinity serial number sticker

Returns & Exchanges

  • Warranty items: You must speak directly to AC Infinity and are responsible for shipping costs, as per their terms of use.
  • Non-warranty returns: Unused items in original condition may be returned to IncrediGrow. We may hold returns up to 24 hours for inspection before issuing a refund. A 15% restocking fee may apply for inspection, repackaging, and administrative costs.